Conditions of Use

Accepted Methods of Payment:  We accept PayPal, MasterCard, Visa, American Express and Discover

Shipping Time:  Items usually leave the warehouse with in 24 hours.

Shipping Methods:  Shipping will be by either UPS or USPS as determined by our shipping department, based on availability and size of the package.  At this time, we only ship to the United States. We do not ship internationally.

Freight Damages:  All merchandise is carefully inspected and packaged prior to leaving our shipping department.  Any item or carton damaged during the shipping process must be reported to us with in 5 days of your receipt. Once we are notified of the damage, we can assist you in resolving the issue with the freight carrier.

 

 

 

Manufacturers Defects:  Any defective or damaged items are subject to the manufacturers warranty and should be handled through the manufacturer.

Return Merchandise Policy:  

  1. Our return policy includes a money-back guarantee on all new and unused/unchalked products within 30 days of receipt. 
  2. Any damaged or defective items are subject to manufacturer warranty and should be handled through the proper manufacturer.  Most manufacturer's warranty for parts and workmanship up to one year from the time of purchase.
  3. PoolCueStuff cannot guarantee or warranty against customer abuse.
  4. PoolCueStuff reserves the right to determine the eligibility of a return.
  5. All returns must be authorized by PoolCueStuff with a Return Authorization Number (RA#). 
  6. To obtain a RA#; please contact us by email at support@poolcuestuff.com. The RA# is issued by the customer service representative and it must be clearly marked on the outside of the return carton or it may be refused.
  7. All returns must include a copy of the original invoice and the RA#.
  8. Returns that are not clearly marked on the outside of the package with a RA#, may be refused and returned to the sender!
  9. Items to be returned must be packed with original packaging, unchalked, unused and sufficient padding to protect the item from damage through the shipping process.  Insufficient packaging on returned items voids all warranties and guarantees.
  10. Non-approved return requests, insufficient packaging, or incomplete invoice information will void any potential return requests, however, all efforts will be made to process these returns.
  11. Customer is responsible for all costs and arrangements for shipping and proof of delivery on all returns. Please retain tracking information from the shipper until you have been credited for the return.

 

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the outside of the box and on the copy of the invoice slip.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns with a value of over $100.00 should be insured.  We can not be held liable for return merchandise that does not reach our return department.
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