Shipping: Your items usually leave the warehouse with in 24 hours. Shipping will be by either UPS or USPS, as determined by our shipping department, based on availability and size of the package.  You pay only the UPS or USPS shipping rate or the rate defined by any special we may be running at the time your order is placed. At this time, we only ship to the United States. We do not ship internationally.

Return Policy:

1. Our return policy includes a money-back guarantee on all new and unused/unchalked products within 30 days of receipt.
2. Any damaged or defective items are subject to manufacturer warranty and should be handled through the proper manufacturer. Most manufacturer's will warranty against defects in parts and workmanship for up to one year from the date of purchase. Exact warranty information should be verified through the appropriate manufacturer.
   
3. PoolCueStuff cannot guarantee or warranty against customer abuse.
4. PoolCueStuff reserves the right to determine the eligibility of a return.
5. All returns must be authorized by PoolCueStuff with a Return Authorization Number (RA#).
6. To obtain an RA#, please contact us by email at support@poolcuestuff.com. The RA# is issued by the customer service representative and it must be clearly marked on the outside of the return carton or it will be refused.
7. All returns must include a copy of the original invoice and the RA#
8. Returns that are not clearly marked on the outside of the package with an RA#, will be refused and returned to the sender!
9. Items to be returned must be packed with original packaging, unchalked, unused and sufficiently padded to protect the item from damage through the shipping process. Insufficient packaging on returned items voids all warranties and guarantees.
10. Non-approved return requests, insufficient packaging, or incomplete invoice information may void any potential return requests, however, all efforts will be made to process these returns.
11. Customer is responsible for all costs and arrangements for shipping and proof of delivery on all returns. Please retain tracking information from the shipper until you have been credited for the return.
    

Freight Damages:

All merchandise is carefully packaged and inspected prior to leaving our shipping department. Any item or carton damaged during the shipping process must be reported to us with in 5 days of your receipt. Once we are notified of the damage, we will work with you to resolve the problem with the freight carrier.